HP Scanner Software Closes During a Scan

Are you frustrated when your HP scanner software closes unexpectedly during a scan? This issue can be caused by various reasons, including network connectivity problems, printer settings, and software conflicts. In this article, we will guide you through the troubleshooting steps to resolve this issue and ensure that your HP scanner software functions smoothly.

Printers without a Touchscreen Control Panel

If your printer lacks a touchscreen control panel, follow these steps:

1. Press and hold the Wireless button on your printer for five seconds or until the wireless light starts to flash.

2. Ensure that the wireless signal is turned on by checking the light next to the Wireless icon or button.

Printers with a Touchscreen Control Panel

If your printer has a touchscreen control panel, follow these steps:

1. Open the Setup, Network, or Wireless settings menu and select Wireless Setup Wizard.

2. Follow the instructions to select the network name and enter the password.

Reconnect the Printer to the Network

To resolve connectivity issues, try reconnecting the printer to your Wi-Fi router:

1. Place the printer within range of the Wi-Fi router signal.

2. Connect the printer to the network by following the on-screen instructions.

Check the Printer Connection Status

Ensure that the wireless signal is turned on and the printer is connected to the same network as your computer or mobile device. If the light next to the Wireless icon or button blinks, it may indicate a disconnection from the network.

Router Issues

If your router is experiencing issues, try restarting it:

1. Disconnect the power cord from the back of the router.

2. Wait for 15 seconds.

3. Reconnect the power cord and wait for the router to restart.

4. Check if the signal quality has improved.

Poor Network Connection

If you experience a poor network connection, try moving the printer and your computer or mobile device closer to the wireless router.

HP Smart App Shortcuts

To simplify your printing process, use HP Smart app Shortcuts:

1. Install the HP Smart app on your device.

2. Enable Shortcuts by following the on-screen instructions.

Scan Options

Your HP scanner software offers various scan options, including Scan to USB, Scan to SharePoint, and Scan to Network Folder. To access these options, follow these steps:

1. Insert a USB thumb drive into the walk-up USB port on your printer.

2. Choose the Scan option from the printer control panel.

3. Select Scan to USB or another desired scan option.

Troubleshooting Tips

If you encounter any issues during the scanning process, try restarting the HP scanner software or restarting your printer.

By following these troubleshooting steps and tips, you should be able to resolve the issue of your HP scanner software closing unexpectedly during a scan. Remember to regularly check for updates and maintain proper network connectivity to ensure optimal performance from your HP scanner software.

Hp scanner software closes scan